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First Step

Installation of the plugins, API key setup and the first bulk process.

Billing

How credits are calculated, subscription upgrades, invoices and payment methods.

Law & ADA, EAA

EAA conformity assessment, data protection (GDPR) and accessibility.

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General questions

What is AutoAlt.ai?

AutoAlt.ai is an AI-powered image accessibility and SEO optimization platform that automatically generates descriptive alt text for your website images. It helps businesses stay compliant with ADA, EAA 2025, WCAG 2.1/2.2, and global accessibility standards while improving search engine visibility.

Why is alt text important?
  • Improves accessibility for visually impaired users
  • Is required under accessibility laws (ADA, EAA, WCAG)
  • Boosts SEO and image search rankings
  • Helps screen readers describe images correctly
  • Reduces legal risk related to accessibility compliance
How does AutoAlt.ai work?

AutoAlt.ai uses advanced AI vision models to:

  • Scan your website images
  • Detect missing or low-quality alt text
  • Generate accurate, contextual descriptions
  • Automatically update your CMS
Is AutoAlt.ai compliant with accessibility laws?
  • ADA (Americans with Disabilities Act – USA)
  • EAA 2025 (European Accessibility Act)
  • WCAG 2.1 & 2.2
  • BFSG (Germany)
  • International image accessibility standards
Is AutoAlt.ai GDPR compliant?

Yes. We process images temporarily on European servers and do not permanently store any personal image data. Metadata (EXIF) is removed before analysis. You can find our privacy policy here.

Can I use the plugin on multiple domains?

Yes! Your credits are tied to your API key, not to a single domain. You can use the same API key for multiple WordPress instances, Shopware shops, or staging environments.

Is there a free trial?

Yes. Every new user receives 50 free credits per month to test the platform without risk.

Does AutoAlt.ai slow down my website?
  • In the background
  • Via secure API
  • Without affecting frontend performance

Your visitors will not experience any delay.

Can I use AutoAlt.ai for large eCommerce stores?

Yes. AutoAlt.ai is built for scale:

  • Thousands of product images
  • Bulk CSV processing
  • Multi-language support
  • Multi-store environments
Do agencies use AutoAlt.ai?
  • Serve multiple clients
  • Offer accessibility upgrades
  • Improve SEO performance
  • Reduce manual workload
  • Stay compliant with evolving laws

Technology & Plugins

Compatible with Elementor/Divi?

Yes. AutoAlt.ai writes the alt text directly into WordPress’s central media library. Since page builders pull the data from the media library, the alt text is automatically displayed wherever the image is used.

Will existing texts be overwritten?

Not by default. The plugin is set to only process images without alt text. However, you can activate the “Force Update” mode to regenerate text.

Does AutoAlt.ai work with WordPress?

Yes. AutoAlt.ai integrates directly into WordPress via a lightweight plugin. It works inside your Media Library and automatically generates alt text for uploaded images.

Is WooCommerce supported?

Yes. AutoAlt.ai fully supports WooCommerce product images, including:

  • Product gallery images
  • Featured images
  • Variation images
  • Category thumbnails

Perfect for large eCommerce stores with thousands of products.

Can I generate alt text in bulk in WordPress?
  • Scan your entire Media Library
  • Detect missing or poor-quality alt text
  • Generate alt text in bulk
  • Select specific images manually
Does it generate alt text automatically on upload?

Yes. When “Generate on Upload” is enabled, alt text is created instantly when a new image is uploaded — no manual work required.

Is WordPress multisite supported?

Yes. AutoAlt.ai works with WordPress multisite setups. Each site can connect individually or via enterprise configuration.

Does it affect website speed?

No. Processing happens via secure background API requests and does not slow down your frontend.

Can I limit alt text generation to active sales channels?

Yes. You can configure AutoAlt.ai to generate alt text only for active sales channels. This is especially useful for multilingual Shopware environments.

Does it support multi-language stores?

Yes. Alt text can be generated based on the languages configured in your sales channels.

Can I process existing media in bulk?

Yes. The Shopware extension includes bulk generation options to process existing product and media images.

Is it safe for large enterprise catalogs?

Yes. AutoAlt.ai is designed to handle high-volume product catalogs with scalable API infrastructure.

Does AutoAlt.ai integrate with Drupal?

Yes. AutoAlt.ai provides a Drupal module to automatically generate alt text for:

  • Media Library images
  • Article images
  • Product images (Drupal Commerce)
Can I automate alt text for new uploads?

Yes. Once configured, alt text is generated automatically when images are uploaded.

Does it support Drupal Commerce?

Yes. Product images inside Drupal Commerce are fully supported.

Does AutoAlt.ai support Joomla?

Yes. AutoAlt.ai provides a Joomla extension for:

  • Media Manager
  • Articles
  • K2 content
  • Product images (if using eCommerce extensions)
Can I generate alt text in bulk?

Yes. The extension includes a Bulk Alt Text Generator for existing media.

Is it suitable for large Joomla sites?

Yes. The extension works for both small business websites and enterprise-level Joomla installations.

Prices & Credits

What is the Free Plan?

AutoAlt.ai offers a Free Plan with 50 credits per month.

This allows you to:

  • Test the platform risk-free
  • Generate alt text for 50 images every month
  • Use bulk generation
  • Use automatic generation on upload
  • Access core compliance & SEO features
  • No credit card required to start.
What is a credit?

1 credit = 1 image processed.

A credit is used only when:

  • Alt text is successfully generated
  • The image is analyzed and processed

If generation fails, credits are not deducted.

Do unused credits roll over?

No. Free plan credits reset every month.

For paid subscriptions, rollover availability depends on your selected plan (Enterprise plans can enable rollover options).

What happens if I run out of credits?

If you reach your monthly credit limit:

  • Generation stops automatically
  • No overcharges occur
  • You can upgrade instantly
  • Or purchase a one-time credit pack

Your existing alt texts remain saved.

Can I buy credits without a subscription?
  • One-time credit packs
  • Monthly subscription plans
  • Annual subscription plans
  • Enterprise volume pricing
What is the difference between subscription and credit packs?

Subscription Plan

  • Recurring monthly or yearly credits
  • Best for growing stores
  • Lower cost per image
  • Continuous automation

One-Time Credit Pack

  • Pay once
  • No recurring billing
  • Ideal for bulk cleanup projects
  • Perfect for agencies doing client audits
Can agencies manage multiple clients under one plan?
  • Connect multiple websites
  • credits per domain
  • Manage subscriptions centrally
  • Offer alt text generation as a service
Are there hidden fees?

No.

  • No setup fees
  • No hidden API charges
  • No performance fees
  • No automatic overage billing
What if I process the same image twice?

If the alt text is regenerated intentionally, a new credit is used.

However, AutoAlt.ai avoids duplicate unnecessary processing automatically.

Is the Free Plan limited in features?

No major functionality is restricted.

The Free Plan includes:

  • AI alt text generation
  • Bulk generation
  • On-upload generation
  • Compliance-focused descriptions

The only limitation is credit volume.

Is billing secure?

Yes.

Payments are processed via secure, encrypted infrastructure. AutoAlt.ai does not store credit card information.

Didn't find what you were looking for?

Our technical support team will be happy to assist you. We usually respond within 24 hours.